Bonsella Cozy Hotel

LocationNo.1 Hai Tuong Lane, Ta Hien Str, Hoan Kiem, Hanoi  •  Phone: +84 24 3935 2468  •  Hotline: +84 97 8297773  •  Email: info@bonsellacozyhotel.com

Privacy Policy

Cancellation/Amendment Policy: This policy defines how to handle cancellations:

- If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
- If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
- In case of no-show, 100% room rate and tax will be charged.

* The refund process will take approximately 7 to 20 working days. A transaction fee of 2% for Visa card, Master card will be applied.